Customer Success Manager - UKI (Temp contract)
👀 This is a temporary role, with a one-year contract
Cash is outdated. Manual expenses are a pain. Workplaces should be smarter, more trusting, and—yes, we’re saying it—way more fun!
At Pleo, we’re on a mission to put an end to out-of-pocket spending and clunky expense reports. Our product is revolutionizing the way businesses handle their finances, making spending seamless, efficient, and—dare we say—exciting. And the best part? When you join us, you get to experience the magic of Pleo firsthand!
🚀 Now, we need YOU to help us take things to the next level!
We’re on the lookout for a dynamic, hands-on Customer Success Manager to join our UKI Mid-Market Customer Success Team. You'll work closely with our high-value ‘Giants’ customers, ensuring they thrive and grow with Pleo.
This is a role for someone who thrives on building relationships, solving problems, and making an impact. You’ll be the driving force behind customer retention, expansion, and overall success in the UKI market.
Where will you be based? This role is based in our Lisbon office 🇵🇹, with occasional travel to the UK.
What makes you a great fit?
- You’ve got a growth mindset and a contagious energy that lifts up everyone around you.
- You love helping business scale and grow- your customers' success is your success
- Goals and objectives fuel your fire. You don’t wait for tasks—you create them and chase them down.
- You take ownership. Deadlines? Met. Promises? Kept. Expectations? Exceeded.
- You're always looking for ways to improve—both yourself and the way we do things.
- You’re empathetic and an excellent communicator, able to connect with people and build trust.
- You ideally have some finance/accounting knowledge or experience with tool integrations.
- You’re fluent in English 🇬🇧 (our company language).
What you'll be doing:
- Own the Adoption and nurture phase - onboarding and implementation are covered, your focus is on ensuring our biggest UKI customers are thriving.
- Create an ‘Enterprise-like Experience’ – be the strategic partner our customers can’t live without.
- Customer Retention is key – UKI is our biggest market, and competition is fierce. You’ll be the glue keeping our Giants customers engaged and growing with us.
- Be a leader, by example – no titles needed. You lead by action, inspire those around you, and push us all forward.
- Work cross-functionally – collaborate with Sales, Product, Engineering, and Marketing. At Pleo, it’s “One Team, One Dream” – and we win together!
- Help shape the future of CX at Pleo – bring fresh ideas, best practices, and innovative approaches to make our Customer Success team the best in Europe.
What's in it for you?
- 💳 Your own Pleo card - no more out of pocket spending!
- 🍜 Lunch is on us – catering in Lisbon, Copenhagen, and London offices, or a monthly allowance elsewhere.
- 💪 Private health insurance with Médis – we care about your well-being!
- 🌴 25 days of holiday (plus public holidays) – and the option to buy 5 more!
- 🏡Hybrid work model – 3 days in the office, 2 days remote for our commercial teams.
- 🧘♀️ Wellbeing Days – fully paid days off to recharge and prioritize self-care.
- 🧠 Access to MyndUp – free mental health and well-being support. ❤️🩹
- 📚 LinkedIn Learning access – keep learning, keep growing.
- 👶 Paid parental leave – because family always comes first.
If this sounds like your kind of adventure, we’d love to hear from you!. Please apply and submit your CV in English!
Why join us?
Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.
We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.
Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.
So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.
About your application
- Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
- We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
- We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
- When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.
Got any questions?
Read our FAQApply for this role
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How Pleo hires
1
The first call(s)
Let’s get to know each other. We want to find out more about you, your motivations, and give you more information about the role.
2
The challenge
The task is deliberately open-ended and based on something you'll actually work on. There are no right or wrong answers here.
3
The team interview
Expect to share a (virtual) meeting room with two to three people you'll work with regularly if you get the job.
4
The final interview
A call with someone in leadership who’ll walk you through the big picture and chat about how your role will figure into that.
FAQ
This is a big decision for both of us. If you join us, we’ll spend a lot of time together working on some pretty cool things. That's why we've designed a hiring process that allows everyone to make the right choice. Read more about how we hire here.