Crescendo
Founded Year
2024Stage
Series C | AliveTotal Raised
$54.5MValuation
$0000Last Raised
$50M | 1 yr agoRevenue
$0000Mosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
+36 points in the past 30 days
About Crescendo
Crescendo specializes in augmented AI solutions within the customer service sector. It offers a customer experience platform that uses advanced AI and a global service team to provide support, including voice, online chat, and email. Crescendo's AI assistant is designed to learn and adapt to a brand's voice and customer service goals. It was founded in 2024 and is based in San Francisco, California.
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Crescendo's Products & Differentiators
CX AI Assistants
Omnichannel (web chat, email, messaging, and voice) AI agent that delivers instant, on-demand support 24/7 in any language.
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Research containing Crescendo
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Crescendo in 2 CB Insights research briefs, most recently on Aug 14, 2025.
Aug 14, 2025 report
Book of Scouting Reports: Enterprise AI Agents
Mar 6, 2025
The AI agent market mapExpert Collections containing Crescendo
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Crescendo is included in 4 Expert Collections, including Artificial Intelligence (AI).
Artificial Intelligence (AI)
37,256 items
Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.
AI Agents & Copilots Market Map (August 2024)
322 items
Corresponds to the Enterprise AI Agents & Copilots Market Map: https://app.cbinsights.com/research/enterprise-ai-agents-copilots-market-map/
AI agents
376 items
Companies developing AI agent applications and agent-specific infrastructure. Includes pure-play emerging agent startups as well as companies building agent offerings with varying levels of autonomy. Not exhaustive.
Generative AI
2,951 items
Companies working on generative AI applications and infrastructure.
Crescendo Patents
Crescendo has filed 2 patents.
The 3 most popular patent topics include:
- clusters of differentiation
- immunology
- immunosuppressants
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
2/5/2021 | 11/5/2024 | Monoclonal antibodies, Transcription factors, Clusters of differentiation, Immunology, Immunosuppressants | Grant |
Application Date | 2/5/2021 |
|---|---|
Grant Date | 11/5/2024 |
Title | |
Related Topics | Monoclonal antibodies, Transcription factors, Clusters of differentiation, Immunology, Immunosuppressants |
Status | Grant |
Latest Crescendo News
Oct 28, 2025
India's IT services exports form the backbone of global technology and is a powerhouse driving digital transformation worldwide. Today, the industry stands at a generational crossroads. As large language models (LLMs) and AI disrupt traditional, people-heavy outsourcing methods, both global enterprises and nimble startups are disrupting traditional delivery models. Before the current wave of AI-native disruption, India's IT services giants had perfected a powerful operating playbook-built on three pillars: (a) a vast and skilled talent pool, (b) strong cost arbitrage, and (c) the ‘follow-the-sun delivery' model. Despite fears of displacement after the rise of ChatGPT and other LLMs, Indian IT services revenues and margins remain resilient. Enterprises still rely on these firms for complex projects, where embedded engineers and subject matter experts provide business-specific context that AI alone can't capture. Yet, seamless transformation into an AI native world is hindered by billable-hour models, standardized entry-level workforces, and low R&D spend (under 2% versus over 20% for global product firms). In essence, the growth of large, traditional IT and outsourcing firms remains driven by headcount rather than productivity gains. AI-first startups and platforms are already proving their ability to deliver outcomes that are better, faster, and more cost-efficient. They benefit from: Exceptionally skilled founding teams with deep domain expertise AI-driven, product/platform-first mindsets Rapid time-to-value and measurable ROI Usage or outcome-based pricing Bessemer has identified three fast-emerging categories of AI-first challengers poised to disrupt existing service models: Pure software plays: intelligent platforms that fully automate tasks end-to-end-delivering high-speed, scalable outputs with minimal human input. Eg: Graph AI , Leena AI AI enabled services – hybrid models blend AI automation with human‑in‑the‑loop (HITL) oversight. Example: Crescendo and Shopdeck Services for AI – These firms supply the data, model operations infrastructure, and evaluation capabilities needed to build net new AI solutions. Eg: Scale, Turing Bessemer highlights seven key factors that determine a challenger's ability to truly disrupt incumbents: team quality, platform stickiness, time-to-value, margins, distribution, pricing strategy, and market focus. India's IT services industry is projected to exceed $400B by 2030, as AI fundamentally reshapes how enterprises source and deliver technology. While AI-driven efficiencies will compress pricing in the short term, the exponential growth in AI capabilities will dramatically expand both the propensity and ability of global enterprises to outsource complex workflows. This next wave of outsourcing will fuel the sector's growth, with AI-first products and startups poised to capture outsized value by delivering smarter, faster, and more adaptive solutions. Continue Reading Previous Foodservice Packaging Market to Hit USD121.7 Billion by 2034 Leave a Reply
Crescendo Frequently Asked Questions (FAQ)
When was Crescendo founded?
Crescendo was founded in 2024.
Where is Crescendo's headquarters?
Crescendo's headquarters is located at 201 Spear Street, San Francisco.
What is Crescendo's latest funding round?
Crescendo's latest funding round is Series C.
How much did Crescendo raise?
Crescendo raised a total of $54.5M.
Who are the investors of Crescendo?
Investors of Crescendo include General Catalyst, Alorica, Celesta Capital, Anand Chandrasekaran and Zeal Ventures.
Who are Crescendo's competitors?
Competitors of Crescendo include Sierra, Cognigy, Decagon, Automaise, Zaion and 7 more.
What products does Crescendo offer?
Crescendo's products include CX AI Assistants and 4 more.
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Compare Crescendo to Competitors
Inbenta specializes in conversational AI and automation within the customer service sector. The company offers a suite of products, including AI-enabled chatbots, search tools, and knowledge management systems designed to enhance customer experience and streamline service operations. Inbenta's conversational AI platform is utilized across various industries to automate customer interactions, provide self-service options, and improve overall customer satisfaction. It was founded in 2005 and is based in Allen, Texas.
Decagon operates as a company that focuses on conversational Artificial Intelligence (AI) within the technology sector. The company provides a platform for creating and optimizing Artificial Intelligence (AI) agents to offer customer support across channels like chat, email, and voice. The company serves various sectors, including retail, travel, technology, financial services, health, media, and telecommunications. It was founded in 2023 and is based in San Francisco, California.
Ada specializes in artificial intelligence (AI) powered customer service automation within various business sectors. The company offers a platform that enables enterprises to resolve customer inquiries efficiently across multiple channels and languages without the need for extensive human intervention. Ada's solutions cater to industries such as e-commerce, financial technology, software as a service (SaaS), and gaming. It was founded in 2016 and is based in Toronto, Canada.
AlloBrain operates as a customer experience platform that specializes in leveraging generative artificial intelligence (AI) and voice recognition technology to enhance customer service across various industries. The company offers solutions for capturing and analyzing customer feedback, automating conversation analysis, and optimizing contact center operations through conversational AI and language processing. AlloBrain primarily serves sectors such as contact centers, retail and e-commerce, travel and tourism, and banking and insurance. AlloBrain was formerly known as AlloReview. It was founded in 2020 and is based in Paris, France.
Netomi specializes in conversational artificial intelligence (AI) and enterprise customer support within the technology sector. The company offers multimodal and omnichannel AI solutions that facilitate brand-safe automated conversations and provide governance controls for accuracy, security, and data privacy. Netomi's AI platform is designed to improve operational efficiency, enhance customer satisfaction, and contribute to cost savings for businesses. It was founded in 2015 and is based in San Mateo, California.
Replicant specializes in Contact Center Automation(CCA), focusing on customer service interactions through conversational AI. It offers a platform that automates customer service calls, facilitating conversations across voice, messaging, and digital channels, and aims to address a significant portion of these interactions without human involvement. Replicant serves enterprise contact centers in sectors including insurance, healthcare, and financial services. The company was founded in 2017 and is based in San Francisco, California.
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