
Dialpad
Founded Year
2011Stage
Angel | AliveTotal Raised
$425.96MRevenue
$0000Mosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
-31 points in the past 30 days
About Dialpad
Dialpad provides customer communication solutions across various business sectors. Its offerings include a platform that integrates voice, video, and messaging services, as well as cloud-based support and sales outreach solutions, with artificial intelligence features for insights and coaching. Dialpad serves sectors such as retail, insurance, technology, professional services, healthcare, real estate, legal, recruiting, education, and automotive. Dialpad was formerly known as Firespotter Labs. It was founded in 2011 and is based in San Ramon, California.
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Dialpad's Product Videos
ESPs containing Dialpad
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The interactive voice response (IVR) market provides automated telephony systems that interact with callers through voice prompts and touch-tone keypad inputs. IVR solutions enable self-service options for common customer inquiries, reducing call volumes to live agents and operational costs. Modern IVR platforms incorporate speech recognition, natural language processing, and conversational AI to …
Dialpad named as Highflier among 15 other companies, including Genesys, Cisco, and Zendesk.
Dialpad's Products & Differentiators
Dialpad
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together. Dialpad Ai is the engine that powers a large portion of our Ai Voice, Ai Meetings, Ai Messaging, Ai Contact center and Ai Sales Center product offerings. Our Ai transcriptions, Natural Language Processing, semantic search, and omnichannel / digital self-service are all powered by Dialpad Ai.
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Research containing Dialpad
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Dialpad in 1 CB Insights research brief, most recently on Nov 3, 2025.

Nov 3, 2025 report
Tech IPO Pipeline 2026: Book of Scouting ReportsExpert Collections containing Dialpad
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Dialpad is included in 6 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,309 items
Tech IPO Pipeline
825 items
Work From Home Startups
91 items
Track startups and capture company information and workflow.
Future Unicorns 2019
50 items
Sales & Customer Service Tech
891 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Artificial Intelligence (AI)
20,630 items
Dialpad Patents
Dialpad has filed 18 patents.
The 3 most popular patent topics include:
- videotelephony
- artificial intelligence
- audio engineering

Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
8/31/2021 | 8/13/2024 | Artificial intelligence, Videotelephony, Natural language processing, Expert systems, Computer telephony integration | Grant |
Application Date | 8/31/2021 |
|---|---|
Grant Date | 8/13/2024 |
Title | |
Related Topics | Artificial intelligence, Videotelephony, Natural language processing, Expert systems, Computer telephony integration |
Status | Grant |
Latest Dialpad News
Nov 4, 2025
MCLEAN, Va. Nov. 4, 2025 The Advisory Board Advantage ARG's leadership across multiple provider advisory boards—including Comcast, Dialpad, RingCentral, and Expedient—gives clients early visibility into emerging capabilities and competitive advantages. This unique positioning allows ARG to identify transformative technologies before they reach mainstream adoption, advocate for features that address real business needs, and secure early access for clients. By bringing the voice of its clients directly into the product roadmaps and strategic planning of technology providers, ARG bridges the gap between customer needs and provider innovation. The initiative is led by Justin Praske, ARG's Chief Solutions Officer, with support from the company's executive and product teams. "Advisory board participation allows us to influence provider roadmaps in ways that create tangible value for our clients," said Praske. "It ensures our partners remain at the forefront of industry trends while enabling us to advocate for the business outcomes that matter most to the organizations we serve." Technology providers recognize the strategic value ARG brings to these collaborations. "With ARG's deep commitment to its clients, the customer's voice is always at the table," said Craig Walker, CEO at Dialpad. "Their collaboration on our advisory board helps guide us toward solutions that deliver meaningful, measurable value to end users." David Sroka, VP of Channel & Alliances at Expedient, added: "ARG plays an invaluable role on our Partner Advisory Board by bringing the true voice of the client into every discussion. Their insights help ensure that our strategies, solutions, and enablement programs are aligned with the evolving needs of end users." Identifying Tomorrow's Technologies Today ARG will showcase the next generation of transformative technologies at its upcoming Capital Clash event—a TED Talks-style technology showcase where industry leaders identify the innovations poised to deliver the greatest business impact in 2026. Capital Clash brings together technology providers, enterprise decision-makers, and industry analysts to evaluate cutting-edge solutions before they reach the broader market. "Capital Clash represents the same philosophy that drives our advisory board participation—identifying technologies that create competitive advantage before the market catches up," Praske said. "Our clients who saw and adopted AI-powered customer experience tools at ARG's CX event in 2022 gained significant competitive advantages. We're helping clients identify similar opportunities for 2026 and beyond." As business technology evolves from efficiency tools to revenue drivers, ARG's multi-board advisory position provides clients with strategic intelligence and early access that compounds over time—transforming consulting relationships into sustainable competitive differentiators. About ARG, Inc. There are two problems in the IT market; the first is the overwhelming choice, and the second is the pace of change. Companies are afraid of making the wrong choice, or not choosing the latest technology because they are simply not aware of it. For over 30 years, ARG has helped over 4,000 companies make the right choice from thousands of options and bleeding-edge new products. We call it IT Clarity – our clients call it brilliant. To learn more about ARG, contact info@myarg.com Media Contact Erica Lord, ARG, 1 703.770.2407, elord@myarg.com https://www.myarg.com/ SOURCE ARG
Dialpad Frequently Asked Questions (FAQ)
When was Dialpad founded?
Dialpad was founded in 2011.
Where is Dialpad's headquarters?
Dialpad's headquarters is located at 2700 Camino Ramon, San Ramon.
What is Dialpad's latest funding round?
Dialpad's latest funding round is Angel.
How much did Dialpad raise?
Dialpad raised a total of $425.96M.
Who are the investors of Dialpad?
Investors of Dialpad include Angel Invest, Google Ventures, Amasia, Work-Bench, Section 32 and 31 more.
Who are Dialpad's competitors?
Competitors of Dialpad include Quo, Sandra AI, Cordless, babelforce, Wingman and 7 more.
What products does Dialpad offer?
Dialpad's products include Dialpad and 4 more.
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Compare Dialpad to Competitors

Aircall offers a unified communications platform for sales and customer support teams in the technology sector. Its main offerings include conversation intelligence, call center software, and integration with CRM and Helpdesk systems, aimed at improving customer interactions and business processes. Aircall serves small to medium-sized businesses in various industries, including education, financial services, healthcare, and marketing. It was founded in 2014 and is based in New York, New York.

Sabio Group is a digital customer experience (CX) transformation company operating in the technology and customer service sectors. The company offers various services such as artificial intelligence (AI) and automation solutions, data insights, cloud transformation, networking services and infrastructure, and customer experience management. It primarily caters to industries such as banking, insurance, housing, retail, and telecommunications. The company was founded in 1998 and is based in London, United Kingdom.

Genesys provides customer experience and contact center solutions, focusing on experience orchestration across various industries. The company offers a suite of products that facilitate personalized customer interactions, workforce engagement management, and cloud-based contact center operations. Genesys serves sectors such as banking, healthcare, retail, insurance, and government, supplying tools for customer and employee interactions. It was founded in 1990 and is based in Menlo Park, California.

Talkdesk provides customer service solutions within the cloud contact center software industry. The company offers a platform for enterprises to use various customer experience functions. Talkdesk serves sectors such as financial services, healthcare, retail, and government. It was founded in 2011 and is based in San Francisco, California.

Talkmap specializes in conversational intelligence within the customer experience domain, transforming customer interactions into actionable insights. The company offers a platform that utilizes AI-powered machine learning and linguistics to analyze and visualize customer conversations in real-time, enabling improvements in customer experience and operational efficiency. Talkmap primarily serves sectors that require large-scale analysis of customer interactions, such as telecom, banking, financial services, insurance, retail, and healthcare. It was founded in 2017 and is based in Dallas, Texas.

GoTo offers a suite of reliable, easy-to-use communication and collaboration tools to keep teams and customers connected. It offers UCaaS/CCaaS products, including GoTo Resolve, Rescue, GoTo Connect, and more. GoTo was founded in 2003 and is based in Boston, Massachusetts.
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