Front
Founded Year
2014Stage
Series D | AliveTotal Raised
$203.62MValuation
$0000Last Raised
$65M | 3 yrs agoRevenue
$0000Mosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
+12 points in the past 30 days
About Front
Front is a modern customer service platform that specializes in enhancing customer experiences and operational efficiency within the customer support sector. The company offers a suite of tools, including an omnichannel inbox, AI chatbots, live chat, and workflow automation to streamline communication and support processes. Front's platform is designed to facilitate real-time team collaboration and provide actionable service analytics to businesses of various sizes. It was founded in 2014 and is based in San Francisco, California.
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ESPs containing Front
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The shared inbox market is a solution for businesses that need to manage customer communication across multiple channels and team members. It allows teams to collaborate and share knowledge while keeping the focus on building strong relationships with customers. With features like assigning owners and statuses, automations, analytics, and more, businesses can provide personalized customer service …
Front named as Leader among 12 other companies, including Zendesk, Freshworks, and Dialpad.
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Expert Collections containing Front
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Front is included in 3 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,297 items
Future Unicorns 2019
50 items
Sales & Customer Service Tech
739 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Front Patents
Front has filed 56 patents.
The 3 most popular patent topics include:
- food plant cultivars
- molecular biology
- ornamental plant cultivars
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
11/6/2020 | 1/7/2025 | Queueing theory, Systems engineering, Diagrams, Reliability engineering, Models of computation | Grant |
Application Date | 11/6/2020 |
|---|---|
Grant Date | 1/7/2025 |
Title | |
Related Topics | Queueing theory, Systems engineering, Diagrams, Reliability engineering, Models of computation |
Status | Grant |
Latest Front News
Nov 6, 2025
The company, which has developed a customer service software platform, is seeking professionals in software engineering, design, finance and human resources. US customer operations company Front , established its Chilean presence in July of last year and already has a team of 24 in Santiago. Their goal is to grow the Santiago hub to over 100 professionals in engineering, design, finance, and human resources, fully integrating it into its global teams within the next three years. Front has staff in five cities: San Francisco, Chicago, Paris, Dublin, and now Santiago, its first location in Latin America, with more than 300 employees worldwide. The benefits for professionals hired in Chile will be comparable to those at other Front offices: competitive salaries, supplemental health insurance, a wellness bonus, an education bonus and additional days off for well-being and relaxation. “We are making a deliberate bet on Latin America, and Santiago in particular, because of the amazing talent there. Our focus is on building our hub in Santiago. However, we are open to hiring talent from other regions of the country depending on the role,” explains Arjen Mackaaij, Chief People Officer at Front. The roles require good verbal and written communication skills in both Spanish and English. Currently, employees are remote and come in occasionally, but they expect to be in the office 3 days a week once in a larger office space. The open job listings are available at https://front.com/jobs . Why has the company chosen Chile for its entry into the region? “We chose Chile because it has the right mix of what we need to grow: strong tech talent, top universities, and a time zone that works well with both the U.S. and Europe. Chile also makes it easier to bring in skilled professionals from across the region through its residency program. That combination makes it a natural hub for our expansion in Latin America,” states Dan O’Connell, CEO of Front. Francisco Mardones, who advised the company on its arrival in the country, points out that InvestChile was a key partner in facilitating and communicating the landing process. “Having a specialized promotion agency is a differentiator among countries in the region and significantly contributes to making Chile a reliable investment destination. We look forward to continuing to provide this support as Front’s growth plans materialize,” he concludes.
Front Frequently Asked Questions (FAQ)
When was Front founded?
Front was founded in 2014.
Where is Front's headquarters?
Front's headquarters is located at 300 Montgomery Street, San Francisco.
What is Front's latest funding round?
Front's latest funding round is Series D.
How much did Front raise?
Front raised a total of $203.62M.
Who are the investors of Front?
Investors of Front include Uncork Capital, Boldstart Ventures, Sequoia Capital, Threshold, Battery Ventures and 48 more.
Who are Front's competitors?
Competitors of Front include Unifonic, Pylon, Kustomer, 14.ai, Trengo and 7 more.
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Compare Front to Competitors
Forethought focuses on customer support automation through generative AI technology in the customer service industry. The company provides solutions that aim to address issues, predict and prioritize support tickets, and support agents with knowledge to improve productivity. Forethought's platform is applicable in various sectors including e-commerce, SaaS, and FinTech, with the goal of addressing customer experience and support efficiency. It was founded in 2017 and is based in San Francisco, California.
Gorgias is a customer experience platform for the ecommerce sector. The company provides tools for customer support, omnichannel communication, automation, and integration with ecommerce platforms. Gorgias serves the ecommerce industry with solutions for customer service efficiency and satisfaction. It was founded in 2015 and is based in San Francisco, California.
Intercom operates as an artificial intelligence (AI) customer service company that operates within the customer support industry. The company provides AI tools that aim to improve customer service efficiency. Intercom serves businesses that are interested in utilizing AI technology for their support operations. It was founded in 2011 and is based in San Francisco, California.
Gladly is an AI-powered customer service platform. It provides support and addresses customer service efficiency in various sectors. Its platform offers a unified conversation view that integrates customer interactions, enabling understanding and service, and also provides AI-led self-service options. It primarily serves the B2C sector and offers solutions related to cost savings and revenue growth. It was founded in 2014 and is based in Millbrae, California.
Gladly serves as a customer service software provider that specializes in artificial intelligence (AI) platforms designed for customer support experiences. Its main offerings include a people-centric record system that consolidates all customer interactions across various channels into a single, continuous conversation. Gladly primarily serves the B2C sector, focusing on brands looking to improve customer loyalty and support team performance. It was founded in 2014 and is based in San Francisco, California.
HelpWave provides customer support solutions for the e-commerce sector. Its platform automates a portion of support inquiries and offers recommendations, with the goal of reducing costs and addressing customer needs. It serves the e-commerce industry, integrating with Shopify and providing analytics tools to monitor team performance and customer feedback. It was founded in 2024 and is based in Paris, France.
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