Founded Year

2015

Stage

Series C - II | Alive

Total Raised

$102.34M

Last Raised

$29M | 2 yrs ago

Revenue

$0000 

Mosaic Score
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

+5 points in the past 30 days

About Gorgias

Gorgias is a customer experience platform for the ecommerce sector. The company provides tools for customer support, omnichannel communication, automation, and integration with ecommerce platforms. Gorgias serves the ecommerce industry with solutions for customer service efficiency and satisfaction. It was founded in 2015 and is based in San Francisco, California.

Headquarters Location

180 Sansome Street Suite 1800

San Francisco, California, 94104,

United States

617-832-1738

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ESPs containing Gorgias

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTH ➡MARKET STRENGTH ➡LEADERHIGHFLIEROUTPERFORMERCHALLENGER
Enterprise Tech / Sales & Customer Service

The customer service AI agents & copilots market comprises tools that automate client support inquiries and processes across multiple communication channels. These solutions converse with customers, answer questions, support inquiries, and resolve issues. Many can handle complex inquiries and complete processes end-to-end with minimal human oversight. They may also provide real-time assistance to …

Gorgias named as Highflier among 15 other companies, including NICE, Zendesk, and ServiceNow.

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Research containing Gorgias

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Gorgias in 1 CB Insights research brief, most recently on Feb 8, 2023.

Expert Collections containing Gorgias

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Gorgias is included in 7 Expert Collections, including E-Commerce.

E

E-Commerce

11,641 items

Companies that sell goods online (B2C), or enable the selling of goods online via tech solutions (B2B).

A

Artificial Intelligence (AI)

16,627 items

Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.

C

Conference Exhibitors

5,302 items

S

Sales & Customer Service Tech

906 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

R

Retail Tech 100

200 items

The most promising B2B tech startups transforming the retail industry.

G

Generative AI

2,951 items

Companies working on generative AI applications and infrastructure.

Latest Gorgias News

Shopify Apps to Buy During Black Friday for Your Online Store Surge

Nov 7, 2025

Shopify Apps to Buy During Black Friday for Your Online Store Surge Prepare your Shopify store for Black Friday with some amazing high-performance apps that would help boost sales and sustain heavy traffic. Install tools for faster loading, smart pop-ups, and AI upsells to keep shoppers engaged. Add trust by way of review apps, boost bigger orders with bundle creators, then follow through with loyalty tools for repeat buys. Clear analytics would help track results while better-tuned search eases product discovery. Design unique landing pages, smooth stock management, and make your store shine on mobile. A perfect blend of speed, design, and automation will turn busy bargain hunters into loyal customers. App Name Website Speedy - Shopify Apps to Buy During Black Friday Website Speedy makes your store fly for Black Friday. It will unleash super-fast loading speeds, so shoppers are never stuck waiting. This part of your store will go high speed both on mobile and desktop to help you get your sales going up and your bounces down. It compresses images and minifies code, so your store runs as smoothly as ever, giving it the fastest possible loading times. With cached pages and resources, visits are quicker while improving SEO and your brand's sharp look. When every second counts and the crowds emerge, Website Speedy keeps your store fast. Pros SEO and page ranking improvement leads to increased free traffic. Caching of all pages is performed to enhance so that repeat visits can be even faster. Cons Excess themes or features can slow the site down, regardless of optimization. Pricing Privy - Shopify Apps to Buy During Black Friday Privy App spells it with authority for Black Friday. Convert every visit into a potential sale. It plugs right into your Shopify store, shooting popups, email campaigns, and SMS messages to seize attention and expand your list lightning-fast. Privy helps in cart abandonment recovery, setting up flash deals whenever shoppers are about to leave, sending limited offers, and generating urgency. Hey! The easy drag-and-drop editor will give any user a polished look in minutes. The smart automation and targeting have a high chance of bringing back repeat customers. Hence, Privy becomes more of a go-to app. Pros Automates the recovery of lost carts, the welcoming of emails, and pop-ups. Segmenting and targeting by the value of the cart, location, and reference. Cons Some advanced automations are locked behind higher-priced plans. Pricing BOLD AI Upsell & Cross‑Sell - Shopify Apps to Buy During Black Friday BOLD AI Upsell & Cross-Sell is something that would definitely contribute to the spikes of sales on Black Friday, as it helps convert each browser into a buyer right before the checkout process. The AI detects the right offers for the right customers and raises the average order values with one-click upsells and cross-sells from product page to post-purchase. It works straight out of the box-no coding-and allows you to create high-converting funnels, offer BOGO deals, and place free gifts with pop-up or banner options. Everything completely customizable, on-brand, and shows the analytics you need to fine-tune. Pros Works on product pages, carts, checkouts, and emails, and post-purchase process. BOGO, bundles, and free gifts that enhance every sale. Cons AI suggestions may require fine-tuning for any niche store. Pricing Wiz AI - Shopify Apps to Buy During Black Friday Wiz AI Abandoned Cart Recovery is configured for the increasing sales rush of Black Friday and needless to orphaned carts. With the help of AI-powered flows of email, pop-up forms simultaneously linked with the email service and assist in immediate hand-off recovery for this, "Wiz" takes over. Boasting any brand, mark, and name that exist on the planet, allows merchants of all sizes to send trigger emails, regular emails, and automated welcome emails, guaranteeing that their shipment will result in huge conversions. Implementations have helped put into action and make conversions in minutes. Pros Works right inside the Shopify admin, smooth theme integration. Live chat with assistance from experts around the world in no time. Cons Send limits are set according to the monthly plan tier. Pricing Yotpo - Shopify Apps to Buy During Black Friday Yotpo transforms your store into a powerful social proof on Black Friday by turning happy customers into your best sales force. With Yotpo, you can automatically generate reviews, photos, and ratings and display them on product pages, emails, and social media to build instant trust. These intelligent widgets allow attaching star reviews and stories exactly where new shoppers will see them, driving conversions at every visit. Yotpo also syncs with loyalty and SMS tools, creating one centralized location from which to grow repeat sales and increase customer lifetime value as traffic and sales volume during the holiday rush soar. Pros Multi-channel impact through loyalty, SMS, and UGC integration. Increases SEO and Google seller ratings. Cons Unmanaged features or additional applications may slow down the site's performance. Pricing Essential Countdown Timer Bar - Shopify Apps to Buy During Black Friday Essential Countdown Timer Bar makes urgency your secret weapon for Black Friday. With this app, you can have flashing timers across your store to get buyers to act fast on limited-time deals and flash sales before the offers are gone. Set timers on product pages, site headers, and cart pages for combating cart abandonment and higher conversions. The app comes with limitless customization—align with your brand, set schedules for launches or recurring events, and use geo settings to target your audience. The timers are trusted by thousands of stores to create FOMO and convert browsers to buyers. Pros Geo-targeting and tag-based display logic. Email and landing page builder integrations to create seamless campaigns. Cons Excessive use leads to visual clutter and pressure on shoppers. Pricing Notify! - Shopify Apps to Buy During Black Friday Notify! Back in Stock | PreOrder ensures that all sold-out products cannot resist freezing your store's Black Friday sales. Buyers using this app can instantly sign up for alerts via email, SMS, or push notifications the moment an item is restocked-or pre-order and wishlist fast-selling items before they come back. This app adds "Notify Me" and "PreOrder" buttons for your brand in conjunction with a low-stock-triggered countdown mechanism for FOMO, and associated automated notifications. Notify! fashions direct discounts for backorders, guest wishlists, and multi-location inventory, helping to catch every shopper, put them by the hand. Pros Easy Bundle Builder - Shopify Apps to Buy During Black Friday With Easy Bundle Builder, Black Friday shopping is out in the open, giving the customers all the fun in choosing their bundles in a gamified experience. With a drag-and-drop interface, shoppers can easily create their custom gift boxes or unlock discounts by buying more prints. The app features fixed-price, discount, and subscription bundles, as well as tiered rewards: the more you buy, the more you save. Other customizations include free gifts and the option to personalize with a card or even put the bundle on a product or landing page. With analytics, instant inventory sync, and plug-and-play integrations. Pros Integrates with subscriptions, third-party tools, and the latest Shopify themes. Personalize it with custom messages, cards, or curated movies. Cons Multi-language, custom SDKs, and priority support need higher plans. Pricing PageFly Landing Page Builder - Shopify Apps to Buy During Black Friday PageFly Landing Page Builder is the power tool for Black Friday that lets you put the best conversion pages in front of your customer right when their sales are peaking and demand is setting in. Speeds HELLO to the landing pages, product collections, pop-ups, FAQs, and campaign-related elements - all without coding-through drag-and-drop controls. Choose from a huge template library, add upsells, reviews, countdowns, and tailor everything for mobile shoppers. Each page is guaranteed fast and smart, optimized for upcoming sales right upon shoppers' arrival at your store, all while creating A/B tests. Pros Global styling keeps your branding consistent throughout your pages. Integrates with upsell features, product reviews , checkout, and 130+ other apps. Cons Only one published landing page on the free tier. Pricing Gorgias - Shopify Apps to Buy During Black Friday Gorgias provides tools to ensure stores stay prepared for the busiest Black Friday rushes; with lightning-fast, personalized support delivered to customers just when they need it the most. This support arrives in the form of emails, chats, and social messages, which all land in one dashboard, complete with order and profile details, for quick responses and no chances of lost sales. AI automation handles repetitive questions, while macros return instant, branded replies. Refunds, edits, and discounts can be administered right inside the ticket view—no need for switching tabs or losing context. Pros Robust Shopify integration for orders edits, refunds Make agents' life hassle-free and response times crash. Cons Why should I prepare my Shopify store in advance for Black Friday? Preparing your store early ensures smooth performance during high traffic. It helps you test apps, fix bugs, and set up campaigns so you can focus on selling when the rush begins. How can I make my Shopify store load faster for Black Friday? You can improve your store’s speed by compressing images, caching pages, and using optimization apps. A faster site keeps customers from leaving and boosts conversions. How can I recover lost sales from abandoned carts? Apps like automatically send follow-up emails or messages to customers who left items in their carts, reminding them to complete their purchase before deals expire. WIDGET: questionnaire | CAMPAIGN: Simple Questionnaire Must have tools for startups - Recommended by StartupTalky Convert Visitors into Leads- SeizeLead

Gorgias Frequently Asked Questions (FAQ)

  • When was Gorgias founded?

    Gorgias was founded in 2015.

  • Where is Gorgias's headquarters?

    Gorgias's headquarters is located at 180 Sansome Street, San Francisco.

  • What is Gorgias's latest funding round?

    Gorgias's latest funding round is Series C - II.

  • How much did Gorgias raise?

    Gorgias raised a total of $102.34M.

  • Who are the investors of Gorgias?

    Investors of Gorgias include Charles River Ventures, Alven Capital, Transpose Platform, SaaStr, Horsley Bridge Partners and 47 more.

  • Who are Gorgias's competitors?

    Competitors of Gorgias include Kustomer, Forethought, 14.ai, Zendesk, Tymely and 7 more.

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Compare Gorgias to Competitors

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14.ai

14.ai provides artificial intelligence (AI) powered customer support solutions within the technology sector. Its main offering is a platform that integrates AI agents to support customer service operations, including traditional solutions like Zendesk. The company serves teams interested in using AI for customer service. It was founded in 2023 and is based in San Francisco, California.

Front Logo
Front

Front is a modern customer service platform that specializes in enhancing customer experiences and operational efficiency within the customer support sector. The company offers a suite of tools, including an omnichannel inbox, AI chatbots, live chat, and workflow automation to streamline communication and support processes. Front's platform is designed to facilitate real-time team collaboration and provide actionable service analytics to businesses of various sizes. It was founded in 2014 and is based in San Francisco, California.

Intercom Logo
Intercom

Intercom operates as an artificial intelligence (AI) customer service company that operates within the customer support industry. The company provides AI tools that aim to improve customer service efficiency. Intercom serves businesses that are interested in utilizing AI technology for their support operations. It was founded in 2011 and is based in San Francisco, California.

Ada Logo
Ada

Ada specializes in artificial intelligence (AI) powered customer service automation within various business sectors. The company offers a platform that enables enterprises to resolve customer inquiries efficiently across multiple channels and languages without the need for extensive human intervention. Ada's solutions cater to industries such as e-commerce, financial technology, software as a service (SaaS), and gaming. It was founded in 2016 and is based in Toronto, Canada.

Kustomer Logo
Kustomer

Kustomer provides customer service solutions within the Customer Relationship Management (CRM) platform industry. Its offerings include a platform for managing customer interactions across channels and support tools that utilize automation and artificial intelligence (AI). It serves sectors that require customer relationship management and service automation, using data and AI. It was founded in 2015 and is based in Short Hills, New Jersey.

A
Altitude CX

Altitude CX specializes in AI-assisted customer support solutions within the e-commerce sector. The company provides a platform that integrates customer, order, and product information to deliver personalized and efficient customer service experiences. Altitude CX primarily serves the e-commerce industry by enhancing customer support operations. It was founded in 2023 and is based in San Francisco, California.

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