Nov 5, 2025

New data reveals a surge in AI optimism and adoption, but the real transformation already underway lies in the shift from single-task tools to intelligent, proactive systems Artificial intelligence is no longer theoretical for title and escrow professionals. It’s already reshaping how they work. Progress is accelerating fast, with the industry starting to advance beyond basic automation to the next frontier: agentic AI systems. New data from Qualia, an AI-powered cloud-based platform for real estate closings, bears all this out. For the 2025 State of AI in Title & Escrow report, Qualia surveyed more than 630 industry professionals about their AI usage, views, and expectations. The findings reveal a  dramatic surge in AI optimism throughout title & escrow, along with widespread adoption. Such findings confirm that AI is increasingly becoming a core component of operations. As AI evolves, success will hinge on how effectively companies harness it to streamline operations, empower teams, and navigate market challenges, industry executives believe. “The structure of the real estate market is changing, and the title & escrow companies that adopt new technology to significantly reduce operational friction will have a huge advantage,” says Nate Baker, CEO & Co-Founder of Qualia. A surge in AI optimism & broad adoption A growing number of title & escrow professionals agree. According to Qualia’s 2025 State of AI in Title & Escrow report, the industry is increasingly confident about AI, with nearly 9-in-10 professionals reporting they use at least one AI tool. Sentiment has soared too. The percentage of professionals who are now “optimistic” or “very optimistic” about AI jumped 14% between 2023 and 2025, Qualia’s survey found. Overall, 86% of title & escrow pros feel neutral to very optimistic about the technology. “AI can help simplify the process as far as redundancy goes and help us create a smarter workflow,” a survey respondent said. “It can help us enhance the client experience.” Title & escrow’s positive outlook on AI is grounded in a belief in the technology’s tangible benefits. Industry professionals ranked the top three as: Enhanced efficiency through automation of repetitive tasks Higher quality and lower risk through reduced manual errors Improved client experience through more personalized service A sober view of risk Despite the growing optimism, the title & escrow industry has concerns about AI’s potential pitfalls. The primary worries revolve around high-risk areas inherent to the closing process: the potential for increased or more sophisticated fraud and data security. While worry over fraud and data security has slightly lessened since 2023, concern over potential inaccuracy from AI has actually risen, the 2025 State of AI in Title & Escrow survey found. The fear of job loss ranks last among major concerns, though worry over job security has increased. Industry professionals expect AI to change how they work. Eighty-six percent feel neutral to very likely that AI will change how they do their jobs over the next three to five years. The next frontier: From generative tools to agentic systems Change, though, doesn’t mean bad—far to the contrary in fact. Emerging agentic AI solutions in title & escrow stand to create a wealth of benefits for hardworking industry professionals. Consider: Much of current AI usage involves generative AI (GenAI) tools—such as chatbots like Gemini or ChatGPT. They excel at creating content in response to a prompt, such as drafting emails and summarizing documents.. Still, GenAI is limited. Chatbots wait for you to ask them questions. They don’t identify what should happen next or take action on your behalf. Agentic AI is the next evolution. Building on GenAI, AI agents  are proactive. They work in intelligent systems alongside people. They can understand context, make decisions, and perform multi-step tasks to achieve specific goals with a high degree of autonomy. Qualia Clear , an agentic AI system built specifically for the complexities of title & escrow, demonstrates this new paradigm. It moves beyond AI point solutions that handle discrete tasks to act as an AI orchestrator and automation layer, managing workflows. The software works like a trusted colleague in conjunction with human workers, rather than a tool that requires constant manipulation and oversight. Importantly, a human is always in the loop on important decisions. “Qualia Clear is going to revolutionize how we do real estate transactions in the country as a whole,” says Christina Petrucci, partner at Massachusetts-based Dalton & Finegold, a real estate law firm. Early adopters of agentic technology in title & escrow are experiencing profound results. AEGIS Land Title Group, LLC, a title company serving the western Washington and Seattle area, has automated the labor-intensive process of reviewing search packages, analyzing documents, and drafting commitment-ready reports using Qualia Clear. By offloading the repetitive document work, examiners can move through files twice as fast, effectively doubling production capacity from 10 to 20 commitments per day per title examiner. In a comment that encapsulates the view of forward-looking title & escrow leaders, AEGIS President Paul Hofmann said, “I’m looking for tools that will take the repetitive and mundane tasks, expedite them, and leave my really talented people to do what they’re best at: taking care of our customers.” That’s just what a purpose-built agentic system can do. The state–knowledge–action trifecta: The blueprint for industry-changing agentic AI In a complex, high-risk environment like a real estate closing, a generic AI tool is not enough. An effective agentic solution must be made for title & escrow. And, it must operate as an intelligent system of action, not only a system of record. This requires a “state-knowledge-action trifecta”—a revolutionary approach to technological architecture: 1. State: Complete transaction context The “state space” represents everything the system can see in real time about an order or transaction. It functions as a dynamic memory, capturing the complete context of a file. This includes structured data, unstructured documents like contracts and disclosures, and communication logs. 2. Knowledge: Deep industry logic The “knowledge space” is the reference layer that defines how title & escrow works in practice. The layer must encode complex industry-specific information, such as county-level rules, title underwriter manuals, and regional best practices derived from observed behavior across the platform. This deep knowledge ensures the AI can interpret actions correctly against regulatory constraints and industry norms. 3. Action: The ability to execute The “action space” defines everything the AI can do. Moving beyond passive observation, it empowers the artificial intelligence to actively participate in transactions. This includes executing pre-approved functions directly—such as opening transactions and orders, populating fields, and sending compliant, appropriately-toned emails automatically. Qualia Clear, for example, features this trifecta for agentic success. That allows the system to manage entire workflows rather than just optimizing individual steps. “This approach delivers incredible efficiency gains for title & escrow companies,” said Baker. The new competitive advantage is intelligent action AI is no longer on the horizon for title & escrow; it is increasingly becoming a core part of operations with broad, and growing, adoption. Pivotally, the industry is at an inflection point, moving beyond simple feature-driven intelligent tools to sophisticated, agentic systems. Tomorrow’s winners in title & escrow—and real estate as a whole—will be the future-focused companies that hone the ability to leverage agentic systems that can manage complex workflows. By embracing AI that can take intelligent action, title & escrow companies can reduce operational friction. That empowers their most experienced professionals to focus on what truly matters: solving complex problems that require deeper human analysis, advising clients, and building their business. “As agentic AI advances rapidly,” said Baker, “the next 12 – 24 months are going to be the most interesting and transformative period ever for the title & escrow industry.” To learn more about Qualia…