Sendbird
Founded Year
2013Stage
Series C | AliveTotal Raised
$219.74MValuation
$0000Last Raised
$100M | 5 yrs agoMosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
-13 points in the past 30 days
About Sendbird
Sendbird provides artificial intelligence (AI) powered customer service solutions within the communications technology sector. The company has an AI agent platform that allows businesses to support customers through channels such as mobile, web, social media, SMS, and email. Sendbird's services include 24/7 support and customer insights, serving sectors like travel, telecommunication, social media, on-demand services, marketplaces, fintech, and retail. It was founded in 2013 and is based in San Mateo, California.
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ESPs containing Sendbird
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The communications platform-as-a-service (CPaaS) market provides API-based solutions that enable businesses to integrate voice, messaging, video, and other communication capabilities into their applications and business processes. These platforms offer programmable communication interfaces, developer tools, and pre-built components that allow companies to customize communication flows without buil…
Sendbird named as Outperformer among 15 other companies, including Microsoft Azure, Amazon Web Services, and Twilio.
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Research containing Sendbird
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Sendbird in 2 CB Insights research briefs, most recently on May 17, 2023.
Nov 28, 2022
The Transcript from Yardstiq: Feel the churnExpert Collections containing Sendbird
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Sendbird is included in 3 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,297 items
Future Unicorns 2019
50 items
Sales & Customer Service Tech
1,058 items
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
Latest Sendbird News
Oct 27, 2025
ISO/IEC 42001規格は、倫理的かつ説明責任のあるAI実践のための包括的なフレームワークを提供します。認証を取得することで、Sendbirdは自社のAIシステムが偏見、公平性、プライバシー、セキュリティに関連するリスクを管理するために厳格な世界的要件を満たしていることを証明しました。 「ISO 42001認証の取得は、安全性と透明性を備えた信頼できるAI製品を構築するという当社の方針を強化するものです」と、SendbirdのCEO、John S. Kim氏は述べています。「責任あるAIは当社のイノベーションにとって常に不可欠な要素でした。今回の認定は、大規模な運用の卓越性とガバナンスに対する当社の取り組みを裏付けるものです。」 このマイルストーンは、構造化されたポリシー、継続的なモデル監視、意思決定プロセスの完全な可視性を通じて一貫したAIガバナンスを確保するように設計された基盤であるSendbirdの内部Trust OSフレームワークに基づいています。Sendbirdは、Trust OSをISO/IEC 42001フレームワークに適合させることで、セキュリティ、コンプライアンス、アカウンタビリティについてエンタープライズ・グレードの基準を満たすようAIエージェントをテスト、評価、改良する仕組みを整えています。 Sendbirdはこの規格を満たすことで、責任あるAIが単なる原則ではなく、開発、展開、ライフサイクル運用全体に組み込まれた実践であることを示しています。同社は厳格な監視を維持し、AIリスクを積極的に管理し、新たな世界的なコンプライアンス要件を常に先取りしています。 「この認証はゴールではなく、責任あるAIを目的とした新たな基準の始まりです」とKim氏は付け加えています。「あらゆるデジタル体験にとってAIが不可欠な存在になるにつれ、私たちは透明性と信頼性のベンチマークを設定し続けます。責任あるAIを大規模に運用する先駆的企業の1つとして、信頼できる AI が実際に何を意味するのかを定義することに貢献できることを誇りに思います。」 Sendbird について Sendbirdは、オムニチャンネルAIエージェントおよびコミュニケーション・プラットフォームのリーダーとして、チャット、音声、ビデオ、ビジネス・メッセージングを通じてシームレスでパーソナライズされた顧客体験を世界中の企業が提供できるように支援します。何千ものブランドから信頼されているSendbirdは、エンタープライズ・グレードの信頼性、セキュリティ、コンプライアンスを備え、毎月数十億件の会話を処理します。Sendbirdはカリフォルニア州に本社を置き、ソウルとサンマテオにオフィスを構え、ICONIQ、SoftBank、Tiger Global、Y Combinator、その他の大手投資家の支援を受けています。 （日本語リリース：クライアント提供） PR Newswire Asia Ltd.
Sendbird Frequently Asked Questions (FAQ)
When was Sendbird founded?
Sendbird was founded in 2013.
Where is Sendbird's headquarters?
Sendbird's headquarters is located at 100 South Ellsworth Avenue, San Mateo.
What is Sendbird's latest funding round?
Sendbird's latest funding round is Series C.
How much did Sendbird raise?
Sendbird raised a total of $219.74M.
Who are the investors of Sendbird?
Investors of Sendbird include Tiger Global Management, SoftBank, Transpose Platform, Meritech Capital Partners, WiL and 20 more.
Who are Sendbird's competitors?
Competitors of Sendbird include Social Plus, Zing, FreeD Group, CometChat, Telnyx and 7 more.
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Compare Sendbird to Competitors
SignalWire is a company focused on cloud communications and programmable unified communications within the tech industry. Its main offerings include a suite of APIs for voice, messaging, and video, enabling developers to create and scale communication applications such as call centers and PBXs. SignalWire's services are designed to integrate and provide low-code solutions for various sectors including contact centers, education, and healthcare. It was founded in 2017 and is based in Palo Alto, California.
Plivo is a cloud communications platform that offers SMS and voice API solutions. The company provides APIs that allow businesses to send and receive text messages, integrate voice calling into applications, and engage customers across various channels. Plivo's services are used by sectors such as healthcare, finance, hospitality, retail, and government. It was founded in 2011 and is based in Austin, Texas.
Telnyx specializes in providing global solutions for communications, the Internet of Things (IoT), artificial intelligence (AI), and networking. It offers a suite of communication application programming interfaces (APIs), IoT device connectivity, and AI-powered applications, all underpinned by a global private network. Telnyx primarily serves sectors that require scalable and reliable cloud communication services, such as contact centers, patient monitoring systems, and marketing messaging platforms. It was founded in 2009 and is based in Chicago, Illinois.
Stream provides real-time communication solutions for applications, focusing on chat messaging, video, and activity feeds within the technology sector. The company offers application programming interfaces (APIs) and software development kits (SDKs) that support the integration of chat, video calling, livestreaming, and social media-like feeds into applications. Stream's services serve a range of sectors, including education, healthcare, gaming, and financial services. It was founded in 2015 and is based in Boulder, Colorado.
Unifonic is a customer engagement platform that provides omnichannel communication and conversational AI. It offers services including SMS alerts, voice interaction automation, WhatsApp engagement, webchat support, Facebook Messenger integration, push notifications, and AI chatbots. Unifonic serves sectors such as retail, government, transport and logistics, healthcare, and banking, offering solutions to improve customer interactions and operations. Unifonic was formerly known as Optimal Technology Solutions. It was founded in 2006 and is based in Riyadh, Saudi Arabia.
EnableX is a CPaaS provider that offers cloud APIs for video, voice, SMS, and WhatsApp, along with AI interactions and customizable cloud solutions. EnableX serves sectors such as Healthcare, Telecom, BFSI, Education, Retail, and E-commerce. EnableX was formerly known as vCloudx. It was founded in 2017 and is based in Singapore.
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